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Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Which payment methods are accepted in the Online Shop?

Payments methods include PayPal and Credit cards.

PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment.

PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

1) After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
2) You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
3) You can use the PayPal as you want according to the on-screen instructions.

Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal.

The reasons why we suggest you use PayPal:
Payment is traceable. By using your PayPal account, you can trace the status of your payment.
When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).

When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.

How secure is shopping in the Online Shop? Is my data protected?

Visit our Privacy Policy for more details in the Below link:

 
How can I be sure that your online payment site is secure?

All our transactions are secured with SSL protocol. Using SSL helps to encrypt the information so that the card details and all other sensitive data is protected which, of course, improves payment security.  The SSL is symbolized by a padlock icon in the URL bar, and the web address begins with https.

 
How long will delivery take?

SHIPPING TIME

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
Max delivery time – 45 business days.

*This doesn’t include our 2-5 day processing time.

What exactly happens after ordering?
  1. Once we receive your order submission, we have to authenticate your payment.
  2. When we are happy that the payment has reflected, you will receive an email letting you know that your order has been processed.
  3. When your order is ready for shipping, you will receive another email informing you of this. We will inform you of postage with a tracking number you can follow.
  4. Your package arrives and you fall absolutely in love with your new dandcy item!
Do I receive an invoice for my order?

You receive an invoice at delivery of the ordered goods. 

Do I have to pay duty on my ordered items?
Goods Purchased Online for Personal Use

We are not allowed to collect any customs duties and taxes from our costumers. Therefore You may be charged customs duties and taxes for something purchased online because:

  • Duties and taxes are most typically not included in the price of the goods you purchase from us, it is not included in the overall shipping costs you pay.
  • When purchasing goods online from us, or all of these goods may not originate in the country you reside in, therefore are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders.
  • When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
  • Once the duties and taxes are fully repaid the goods will be delivered to you.
  • What is payable, if anything, depends on where the goods are sent from, the type of goods, their transactional value and the weight of the package
When buying goods online from us, you should always check whether they are either being sent to your address from:

  • Your country
  • Another country
  • Outside your customs union country

Note: Different rules apply when buying goods for commercial use.

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